1. Authorised use

Learning Hub is intended for authorised organisations and their approved users. Accounts must be used only for legitimate learning, assessment, certification and workforce-compliance purposes.

2. Individual accounts

Users should use their own account and must not share passwords, impersonate another learner or complete learning or assessments on another person's behalf.

3. Learning and competency

Completion of online learning does not automatically prove practical competence where hands-on assessment is required. Organisations remain responsible for determining role-specific competence, supervision and local-policy requirements.

4. Records and certificates

Assessment attempts, completion records, certificate numbers, renewal dates and competency evidence may be stored as part of the learner's organisational record.

5. Availability

We work to keep the service available and secure, but organisations should maintain appropriate contingency arrangements for connectivity or service interruptions.

6. Changes

Features, course content and these terms may be updated as the service develops. Organisations should ensure local policies and learning requirements remain current.